Online Shopping Terms & Conditions

This website is owned and operated by Imagine Gift Gallery (from now on named as IGG). All orders and purchases made through the facilities of this website shall be subject to these Terms and Conditions which may change from time to time without prior notice, at our discretion.

We always aim at delivering your order as soon as possible.

Normally orders of items in stock ship within 1 business day from Order Confirmation and can normally be expected to be delivered to you within five business days.

Delivery times are estimates only and particularly during high season (e.g. Christmas, Valentine, Easter) deliveries may take longer than normal. IGG may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items.

All prices listed on this website are in Canadian dollars and all charges will be processed in Canadian dollars. All prices listed on this website are subject to confirmation. IGG will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.

IGG reserves the right to limit the quantities of certain items which you purchase. IGG will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, IGG will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery IGG will notify its customers within 3 business days.

Countries available for International shipping are specified at the end of this document.

How to order

Ordering is via our secure online system. All online orders are confirmed via email. Orders will be shipped the next business day unless other shipping date is specified.

Track your package

This is your Order Tracking Page at Canada Post.

Privacy

Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.

Returns/Refunds

We guarantee that the goods are in perfect condition when delivered.

If for any reason you are not satisfied with your purchase you may return it within 10 days. After this period returns are not accepted. It must be in its original condition and packaging. A full refund will be applied to the credit card used for the purchase less the actual postage and packaging paid by us. If you have had your order sent FREE delivery then the actual delivery charge will be deducted from the refund.
Goods returned for reason other than fault or damage will be refunded less the cost of delivery and a 20% restocking charge.

All refund requests need to be made in writing to orders@sendateddy.net within 7 days of purchase. In the event that IGG chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.

Inaccurate address and packages that are not picked up:

We do not refund orders that have not been delivered by the Canada Post or other agents due to incorrectly specified address when ordering. You are solely responsible to check that the address you specified in the order is correct.

Not picked up or refused package:
If you have not picked up the order at the agent before it is returned to us ( 10 days at Canada Post ), we will bill you $40 for our work with the handling of the goods.
If your order was sent as a gift and refused by the recipient we will refund not personalized items with 70% of the price payed.
If you wish to have your order delivered a second time, the new shipping/handling cost has to be paid into our account before the order is sent again .

Shipping Policy

We use Canada Post to provide you with fast and efficient delivery service within Canada and USA. All rural route addresses must include a street address and phone number for delivery. No deliveries on Saturday or Sunday. Order can not be cancelled once order has been shipped.

Shipping charges are determined by packing size, weight and delivery location. You will see shipping options once you added your shipping address.

International customers are responsible for any customs, duties and taxes payable outside Canada. If any international customs, duties or taxes are charged to us, they will automatically be charged back to your credit card.

If you use our Free shipping offer (only Canada), it will be shipped as Canada Post Regular. If you want Express or Priority shipping you have to pay for the shipping.

Sending a Teddy Bear as a gift

It can be a good idea to let the recipient know that a surprise is on the way so they don't refuse the package believing it was sent to them in error.

If the gift is sent outside Canada be aware of the value limit for VAT in each country.

Public Holiday Schedule

Find the Canadian Public Holidays here (no shipping or delivery on those days).

International Shipping

We welcome orders from selected countries outside of North America.

Most Teddy Bears are under 1 kg and can be shipped by

Canada Post Small Packet International Air (normally $9-$15)

or Canada Post Tracked Packet International if you want to track your parcel.

Destinations Tracked Packet International

USA
Australia
Belgium
Croatia
Denmark
Estonia
Finland
France
Germany
Ireland
Latvia
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Singapore
Spain
Sweden
Switzerland
United Kingdom

End to end delivery:
4-7 business days USA - 6-10 business days International